Today we worked on a customers Nissan Altima. When he came in i asked him whats wrong with the car like any standard Adviser would do, and he told me straight up i was driving and the car lost power, then i re started the car and it was fine. I went to re-start it yesterday morning and it wouldn’t start. So now its here on the tow truck. I think its an alternator or the starter possibly.
So i take down his information take down the keys and i proceed to work up the repair order for out mechanic. Nashon looks at the car and its not the battery its not the started, we check the alternator and its powering so, next he checks the fuel pump. No Gas flow from the pump to the engine! Now its figured out we call confirm the quote and order the part.
Part gets here and we start putting the part in and when taking out the old fuel pump we notice that its completely burnt out and the floater isnt working. Well when looking again into the tank and theres no gas.
So we replace the pump and add some gas in the car start it up and it starts fine, so when the customer comes we ask him about the gas and explain why this happen to help prevent this from happening again and he told us he puts 20 in every time we crosses a gas station but never looked at the gas level.
After Explaining he should be filling the tank and not letting it run out he understood! Moral of the story, give your car everything it needs and it will give you what you need back!
So i am single handed trying to make the car industry some what change in more of a customer friendly way. So customers have more control on when they can get their cars worked on or detailed whatever that customer needs. In this process i have come up with the create your own detail.
Sounds crazy, i can hear it now ” how do you create a detail”. Well this is how. You circle the type of car you have that has a base rate for the start of a car wash. Example if you have a Honda Civic sedan 4 door you circle the 4DR $20 and then follow down to the next part and that is options for the out side. Sounds again a little weird because how many options could there be? Well there are a few, we do everything from cleaning rims to different types of waxes to engine cleans and under body washes. After Selecting the out side you head to the inside selecting having your windows done to shine to just an inside cleaning and vacuum. Now the options are yours you don’t have to get the whole package just what you want done.
Doesn’t that sound like something you should try?! I think so!!
Give us a call at 416-977-1400 or email me at firstname.lastname@example.org and book in your appointment! You can also text us at 289-552-3774
Don’t let it get your car down to! Here at Dignity auto we have rust proofing deals to get your car in good shape before the winter starts eating away at it. Things that are VERY important in the winter to have in your car!
Extra windshield washer fluid, a blanket and pillow, an extra set of old clothing, a mini shovel in case your tires get stuck, water bottles, a snack and of course a first aid kit. This will make sure if your car goes off the road because of this weather you will be fully prepared for anything that comes this way.
Always get your vehicle checked before going on a long road trip you don’t want anything to happen on your travels.
Call and Book in today and Dignity would be happy to service your needs!