Today we worked on a customers Nissan Altima. When he came in i asked him whats wrong with the car like any standard Adviser would do, and he told me straight up i was driving and the car lost power, then i re started the car and it was fine. I went to re-start it yesterday morning and it wouldn’t start. So now its here on the tow truck. I think its an alternator or the starter possibly.
So i take down his information take down the keys and i proceed to work up the repair order for out mechanic. Nashon looks at the car and its not the battery its not the started, we check the alternator and its powering so, next he checks the fuel pump. No Gas flow from the pump to the engine! Now its figured out we call confirm the quote and order the part.
Part gets here and we start putting the part in and when taking out the old fuel pump we notice that its completely burnt out and the floater isnt working. Well when looking again into the tank and theres no gas.
So we replace the pump and add some gas in the car start it up and it starts fine, so when the customer comes we ask him about the gas and explain why this happen to help prevent this from happening again and he told us he puts 20 in every time we crosses a gas station but never looked at the gas level.
After Explaining he should be filling the tank and not letting it run out he understood! Moral of the story, give your car everything it needs and it will give you what you need back!